Privacy Policy

Who we are

This website is operated for the benefit of LCW Tax Advisory (HK) Limited and LCW Tax Advisory (Canada) Limited (together, "LCW Tax Advisory", "we", "us"). Each entity is responsible for personal data it collects in connection with its own engagements. For privacy matters, contact info@lcwtax.com.

The laws we follow

We handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) for data processed by our Hong Kong entity, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for data processed by our Canadian entity. Where clients are located elsewhere, we apply these standards as our baseline.

What we collect

Through the contact form: your name, email address, country of residence, the topic you select, and the message you write. We also record the time of submission and technical metadata (IP address and browser user-agent) used solely for security and abuse prevention.

Through engagements: if you become a client, we collect the information needed to prepare your filings — identity, financial and family information — under a separate engagement letter that governs its use.

Through the website generally: this website does not use advertising trackers and does not sell data. Our hosting provider (Cloudflare) may process technical logs to deliver and secure the site.

A note on sensitive financial information

Tax matters are inherently sensitive. The contact form is intended for an outline of your situation only — please do not submit identification numbers (such as SSN, ITIN, HKID or SIN), account numbers, or documents at this stage. After an engagement begins, we collect sensitive material through secure channels rather than by email or web form.

How we use your information

• To respond to your inquiry and assess whether we can act for you;
• To perform engagements you instruct us on;
• To meet professional, legal and regulatory obligations;
• To protect the website and our systems from abuse.

We do not use contact-form data for marketing, and we do not sell or rent personal data to anyone.

Where data is stored and who can see it

Contact-form submissions are transmitted over an encrypted connection and stored in a database hosted on Cloudflare's infrastructure, with a copy delivered to our team by email. Access is limited to LCW Tax Advisory personnel who need it to respond to you. Because we operate from Hong Kong and Canada and use international infrastructure providers, your data may be processed outside your own jurisdiction; where it is, we apply the safeguards described in this policy regardless of location.

How long we keep it

Inquiry data is kept for as long as needed to handle your inquiry and for a reasonable period afterwards, then deleted. Client engagement records are retained for the periods required by tax law and professional standards, which can be several years.

Your rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct it, or ask us to delete data we are not required to retain. Hong Kong data subjects have access and correction rights under the PDPO; Canadian data subjects have comparable rights under PIPEDA, including the right to complain to the Office of the Privacy Commissioner of Canada. To exercise any right, email info@lcwtax.com.

Changes to this policy

We may update this policy as the practice or the law changes. The date at the top reflects the latest revision; material changes will be flagged on this page.